Terms and Conditions of Use

By using www.cramabratu.ro you agree to the Terms and Conditions of Use below. For the best use of the site, it is recommended to read carefully the Terms and Conditions of Use. If you do not agree to the Terms of Use, do not use www.cramabratu.ro. www.cramabratu.ro reserves the right to modify the Terms and Conditions of Use at any time it deems necessary without prior notice. The current version of the Terms and Conditions of Use is always available on the website. Please check this page periodically for any changes. Your continued use of the Site after the change to the Terms and Conditions of Use implies your acceptance of the changes made and the new Terms and Conditions of Use.

General information

By website we mean the collection of information obtained by accessing the web address www.cramabratu.ro.

This website is the property of S.C. PRESTATORUL S.R.L. (hereinafter referred to as CRAMA BRATU) which maintains and administers it:

S.C. PRESTATORUL S.R.L.

Village Tulucești, Commune Tulucești, Galati county

Reg. Com: J17/642/2000

CUI: RO13464967

IBAN: RO74 BACX 0000 0011 2553 8000

Banking: UNICREDIT BANK SA

All prices shown on the website are in RON and include VAT (19%).

Due to the large amount of information and the conditions imposed by the manufacturer, the characteristics and availability of the products presented on this site may change without prior notice.

Collection of personal information

www.cramabratu.ro applies the highest standards in the confidential treatment of customers. All information (including but not limited to customer account information, transactions, correspondence) is used with the utmost discretion. The only personal information collected by www.cramabratu.ro is that voluntarily provided by the user when making transactions or in other operations. Simply browsing the site does not involve the collection of personal information. Certain features or services on the site require the provision of certain personal information; this information will only be used for the purpose for which it was provided and/or for communications between the site and its customers, when necessary (e.g. order confirmation, holiday program announcements, price reductions, promotions).

www.cramabratu.ro will not disclose personal information of users collected on the site to any unauthorized third party. However, this information may be disclosed to the authorities responsible for verifying commercial transactions only at their justified request.

www.cramabratu.ro may provide to competent persons collective information and statistics on the number, profile or other characteristics of its users for the purpose of statistical analysis. This information will not include personally identifiable information.

Searches

All the search functions offered by www.cramabratu.ro are made available to users in order to enhance the functionality of the site. www.cramabratu.ro does not collect personal information from search operations, but may keep and analyze search history in order to identify customer interests and improve customer service.

Hyperlinks and other sites

CRAMA BRATU may include links to other websites, whether or not owned by CRAMA BRATU; CRAMA BRATU cannot, under any circumstances, be responsible for the content of these websites.

Printing errors

CRAMA BRATU accepts no responsibility for printing or display errors in terms of prices, product features or images. If an order cannot be fulfilled due to such errors, CRAMA BRATU reserves the right to cancel the order and to notify the customer as soon as possible about the error.

Use of the site by persons under 18

www.cramabratu.ro is not intended for people under 18. They cannot be prevented from doing so, but they do not have the right to submit or post information to www.cramabratu.ro of any kind. Any such operation will be carried out through the minor’s legal representative.

Member registration, password and membership behaviour.

By registering as a member you will be asked to choose a username (email address) and a password. You are responsible for keeping your password secure as a member of www.cramabratu.ro, and any activity carried out under your user name is entirely your responsibility.

You agree to notify us immediately of any loss of password or signs of unauthorized activity under your username.

You are fully aware that any information, data, text, photographs, graphics etc contained on this site are the responsibility of the person/entity from whom it originates. Under these conditions we cannot in any way, directly or indirectly, be held responsible for the content of the site including, but not limited to, truncated, incomplete or erroneous information or for any consequences of its use.

Promotions and competitions

We set our own rules for the promotions and competitions we run. These rules are made known to potential participants only via the website or other means of public or private communication. Promotions are only available to those orders that follow the exact rules posted on the site. Also promotions only apply to orders that are registered by the company during the time the promotion is valid and only within the limit of available stock.

We do not guarantee stock availability of products for the promotion and may discontinue or cancel it at any time without prior notice.

Product prices

The prices are displayed on the website in RON (RON) with VAT. We are not responsible for delivering orders if the price displayed on the website is wrong for technical reasons or as a result of human error when entering the website.

Payment of products

The ordered products remain the property of CRAMA BRATU until the full payment has been received.

Payment for ordered products can be made:

1.refund/number on delivery (individual or legal customers)

2.online by bank card (credit/debit card, including Romanian cards)

Cash payment

Cash payment shall be made in lei to the commission agent making the delivery, in full, upon receipt of the products.

Online card payment

You can pay online with your personal or company card in complete security. Cards accepted for payment are those issued under the VISA and MASTERCARD logos.

No additional transaction fees are charged. To complete the transaction correctly, you must provide the card code (all four digits in the four groups on the front of the card, without spaces), the expiry date and the last three digits on the back of the card printed on the strip with your signature (depending on the card, they may be missing).

Regardless of the currency you have in your account, transactions are made in lei at your bank’s exchange rate.

Delivery of products

In Galati and Galati County the delivery time is between 12 and 24 hours, with express confirmation by an operator www.cramabratu.ro of the delivery time.

Outside Galati and Galati County the delivery time is 24 – 72 hours from the moment of order confirmation and payment. For deliveries outside Galați and Galați County, the delivery time is calculated from the moment of payment confirmation.

Products can be delivered by our own couriers or by specialised courier companies or can be picked up from the following locations:

Manolache Warehouse: Str. Farms, Odaia Manolache, jud. Galati

Warehouse Galati: Str. Portului, nr. 47

Shipping is free for orders over 200 lei. For orders of less than 200 lei, a 20 lei fee will be charged for the transport.

All costs will appear on the pro forma invoice, separately from the cost of the products purchased.

Part of the transport cost will be borne by the buyer, based on tariffs, and part of the transport cost is borne by us, CRAMA BRATU . Thus, for parcels over RON 200, the customer will not pay anything for transport.

The products you order are delivered throughout the country, using the delivery method and delivery time you choose when placing your order. The products are in special packaging and are insured throughout the transport until delivery.

If you cannot be reached on the date and time set for delivery, you will be called on the telephone number stated, otherwise www.cramabratu.ro will hold the goods ordered for 3 working days, during which time we will contact you again to finalise delivery. If you are not found this time either, your order will be cancelled.

In special cases (products ordered are not in stock, transport difficulties) we reserve the right to increase the delivery period accordingly.

CRAMA BRATU reserves the right not to accept orders and/or deliveries from certain customers and/or to certain addresses.

Product Shelf Life, Warranty and/or Service

The products that are marketed through this site each have a shelf life, warranty and/or service provided by the manufacturer. The warranty cannot be invoked in the event of improper or incorrect use of the product. Within 48 hours after delivery of the product, in case of any malfunction, the customer may request our company to return the product(s), only in the original packaging and together with the original documents of the respective transaction. In this case, the customer can have the item replaced by an identical item or – if this is not possible – receive back the amount paid for the item.

Personal data

On the https://www.cramabratu.ro website, the user is responsible for all activities that occur by accessing the personal account and password. CRAMA BRATU cannot be held responsible for errors that occur as a result of the user’s negligence regarding the security and confidentiality of his/her account and password.

The user’s personal data may be used by www.cramabratu.ro and its suppliers only for the stated purpose of this website. The information in the registration account as well as the data in the order form will be used to send the user confirmation of orders, information about possible promotions, etc.

Personal data may, however, be transmitted to the authorities entitled to verify commercial transactions or to other authorities entitled to carry out any checks justified by law, if requested to do so in accordance with the laws in force.

Information security

CRAMA BRATU guarantees the security and confidentiality of the data hosted and transmitted through its IT system. CRAMA BRATU does not, however, assume responsibility for any loss of information caused by any malfunctions or errors in the software with which the site is designed and hosted, nor does it guarantee that the site, server/servers or emails sent from https://www.cramabratu.ro are free of viruses or other harmful components.

Furthermore, CRAMA BRATU is not responsible for failures that endanger the security of the server on which the website is hosted. We guarantee security and privacy, but we do not guarantee the security or stability of the software.

Product and service responsibilities

Products (where applicable) are accompanied by manufacturers’ guarantee certificates.

If the products cannot be delivered or suffer defects during delivery, the customer may request the immediate return of the sums already received by PROVIDER SRL, but not any other compensation.

CRAMA BRATU cannot guarantee the availability in stock of all products displayed. For this reason, CRAMA BRATU assumes the right not to honour the order if the product in question is not currently supplied. The customer will receive back the money received by the company PROVIDER SRL for the order.

Disclaimer of Warranties and Limitations of Liability CRAMA BRATU makes no warranties to users regarding the availability of its services, the accuracy of the information published or the security of its services.

The content of the site (texts, product descriptions, technical characteristics, images, symbols) is the property of SC PRESTATORUL SRL and its partners and was compiled in collaboration with the suppliers of the products presented. Images are shown on the website as examples and the actual products delivered may differ from the images in any way (colour, accessories, appearance, etc.).

The https://www.cramabratu.ro website and related materials are provided “as is” and “as available”.

CRAMA BRATU assumes no responsibility and cannot be held liable for any damages arising from the use in any way of products purchased through this site, for which CRAMA BRATU makes no warranty, express or implied.

CRAMA BRATU does not guarantee and shall not be held liable if the products purchased do not meet the purpose for which they were purchased.

Furthermore, CRAMA BRATU does not offer any guarantee in case of any consequences that may arise, caused by the failure of the services, delay of information or security of its applications.

CRAMA BRATU shall not be liable for any damages of any kind, including, but not limited to, any direct, indirect or incidental damages. We are not liable for any of your damages of any kind.

Pricing policy. Transport of products.

Product prices are those listed for each individual product.

CRAMA BRATU may carry out any promotional campaign in relation to the products displayed on the website, the conditions of which will be determined entirely by CRAMA BRATU. We are not responsible for delivering orders if the price displayed on the website is wrong for technical reasons or as a result of human error when entering the website.

Litigation

Any unauthorized access to www.cramabratu.ro and any attempt at fraud will be reported to the appropriate authorities without delay. All disputes will be settled amicably. If the dispute cannot be settled amicably, or if one of the parties renounces the amicable settlement, the dispute will be settled by arbitration by the Commercial Arbitration Court of the Chamber of Commerce, Industry and Agriculture of Galati.

The arbitral award is final and binding. Force majeure invoked and proven by one of the parties in accordance with the law shall exempt the parties from obligations – except for the obligation to pay for services rendered until its occurrence – for the entire duration of the force majeure.

Transport damage

The products received will be checked in the presence of the carrier’s representative, and if, unfortunately, the products are found to be damaged due to transport, the customer has the right to refuse the order and is requested to claim these damages at cosmina@cramabratu.ro. CRAMA BRATU will return the value (if payment has been made in advance) or return the parcel at the customer’s request.

Copyright (COPYRIGHT)

The entire content of the www.cramabratu.ro website – images, texts, graphics, symbols, web graphics, scripts, programs and other data – is the property of CRAMA BRATU and its suppliers and is protected by copyright law and laws on intellectual and industrial property. The use without CRAMA BRATU’s consent of any of the items listed above is punishable under the laws in force.

Comments, Communications and Other Data/Information

People who access/visit the site can make comments and any other communication; they can send e-mails, suggestions, ideas, questions or other information, as long as their content is not illegal, obscene, threatening, defamatory, does not disturb in any way the privacy of other people, does not infringe intellectual property rights, does not contain viruses, texts targeting various promotional campaigns, chain letters, mass e-mails or any other form of spam. Persons using a false e-mail address or sending electronic messages or any other communication on behalf of another natural or legal person or on behalf of any other entity will be punished in accordance with the laws in force. CRAMA BRATU has the right (but not the obligation) to remove any such content identified on the site.

Additional Fees

The final price paid by the customer is made up of the price of the product and shipping costs. CRAMA BRATU does not charge any additional fee to the customer when buying the product. For any additional charges, please contact cosmina@cramabratu.ro immediately.

Final Provisions

If any of the above clauses shall be found void or invalid for any reason whatsoever, such clause shall not affect the validity of the remaining clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, the value of which is the same as a valid contract concluded.